Refund policy

At Zippygiz, we’re committed to providing high-quality pet products and gadgets that make life easier for you and your pets. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns

Our return policy lasts 14 days from the date your order is delivered.
If 14 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, clean, and in the same condition as received.

  • It must be returned in its original packaging.

  • A valid proof of purchase (such as your order confirmation) is required.

Please do not send your purchase back to the manufacturer.
You must contact us first to initiate a return request.

Items Not Eligible for Return

For safety and hygiene reasons, certain items cannot be returned, including:

  • Pet grooming products (brushes, trimmers, combs, etc.) once opened

  • Pet food, treats, or supplements

  • Customized or personalized pet accessories (e.g., engraved tags or name collars)

  • Gift cards

  • Downloadable or digital products

  • Health and sanitary items for pets

Partial Refunds (If Applicable)

In some cases, partial refunds may be granted:

  • Items showing visible signs of use or wear

  • Items not in their original condition or missing parts not due to our error

  • Any item returned more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we’ll notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card provider — refunds may take time to post.

  3. Contact your bank, as processing times can vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 zippygizstore@gmail.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items cannot be refunded.

Exchanges

We only replace items that are defective or damaged.
If you need to exchange your product for the same item, please email us at:
📧 zippygizstore@gmail.com

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be sent to your email.

If the item wasn’t marked as a gift or was shipped to the gift giver first, the refund will be issued to the original purchaser.

Return Shipping

To initiate a return, please contact us at zippygizstore@gmail.com for the return address and further instructions.

  • Customers are responsible for return shipping costs, which are non-refundable.

  • If a refund is approved, the cost of return shipping may be deducted from your refund.

  • Shipping times for exchanged items may vary depending on your location.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
📧 zippygizstore@gmail.com